Please read these Terms of Use (this “Agreement” or “Terms”) carefully before using the services provided by Silkyhaze.com (“Silkyhaze”). Throughout the website, “we”, “Silkyhaze” and “our” refer to Silkyhaze.com. By using the Website in any way, including but not limited to visiting or browsing the Website or purchasing products from the Website, you agree to be bound by this Agreement. If you do not agree to this Agreement (including the Privacy Policy), you should not use the Website. By using and accessing the Website (in addition to reviewing this Agreement), you agree to be bound by this Agreement, which may be amended from time to time as follows.

Acceptance of Terms

In order to use the services of the Website, you accept and abide by all the terms and conditions set forth in these Terms of Use, including the Privacy Policy, and other operating rules, policies and procedures that we may post on the Website. These Terms are incorporated into this Agreement by reference and may be updated by us without further notice. In addition, some services may be subject to additional terms and conditions, which will also be subject to your use of such services, and such terms are also incorporated into these Terms of Use by reference.

This Website is designed for adult users and is intended for use by users who are 18 years of age and older only. If you are under 18 years of age, you may only visit this website in the presence of a parent or legal guardian. As a parent or guardian, you are responsible for monitoring and controlling your child’s use of this website and agree to be responsible for their actions.

We do not intentionally collect personal information from children under the age of 13. If you find that your child has submitted information to us without permission, please contact us at hello@silkyhaze.com with “Privacy” in the subject line of your email. Once confirmed, we will immediately delete the relevant information.

We reserve the right to determine whether to provide services to any individual or organization at our sole discretion and may change the service eligibility criteria at any time without notice.

Modifications to Terms of Use

We reserve the right to modify or replace these Terms of Use, or change, suspend or discontinue this website (including, without limitation, the availability of any feature, database or content) at any time and for any reason at our sole discretion without prior notice. We may also impose limits on certain features and services or restrict your access to part or all of the website without prior notice or liability. It is your responsibility to check the Terms of Use periodically for changes. Your continued use of the website after any changes to the Terms of Use are posted constitutes acceptance of those changes.

Ownership of the Website and Services

You agree and acknowledge that Silkyhaze owns and will continue to own all rights, title and interest in and to the Website and its related services worldwide, including, without limitation, all copyrights, trade secrets, trademarks, service marks, trade dress, patents, inventions and other related intellectual property rights.

You further understand and agree that this Agreement and your use of the Website shall not be deemed to confer upon you any ownership or interest, except for the rights of use expressly granted in this Agreement. Unless otherwise expressly provided in this Agreement, all ungranted rights are owned and reserved by Silkyhaze.

Registration

You do not need to register to browse the Website, but certain service features may require you to create an account and set a password and/or user name (hereinafter referred to as a “User ID”). When registering an account, purchasing products or providing any information to us, you agree to provide true, complete and current information. Providing false or incomplete information will constitute a violation of these Terms of Use and may result in the immediate termination of your account.

You may not use the following types of user IDs or passwords:

1. Names of others with the intent to impersonate them;

2. Names that are unauthorized and subject to the rights of others;

3. Names that contain offensive, vulgar or inappropriate content.

We reserve the right to refuse registration or cancel any user ID or password at our sole discretion.

You are solely responsible for all activities conducted through your account and are obligated to keep your passwords confidential. You should immediately notify us in writing of any unauthorized account use or other security issues.

By providing Silkyhaze with your email address, you agree that we may use that email address to send you service-related notices, including legally required notices, in lieu of paper communications. We may also use that email address to send you other information, such as feature updates, special offers, order confirmations and related messages.

Customer Service

a. Order Processing

When you browse this website and add items to your shopping cart, the items are saved in your shopping cart, similar to a shopping bag in a retail store. The items will remain in your shopping cart until you complete your purchase or remove them. We reserve the right to empty the remaining items in your shopping cart when necessary.

When you are ready to check out, please follow the website instructions to complete the payment process. After the order is successfully placed, the system will display a receipt page with the order number and order details. It is recommended that you save this page for future reference.

Please note: Receiving an order confirmation email does not mean that Silkyhaze has accepted your order. We reserve the right to limit the order quantity or refuse service for any reason (or no specific reason) without prior notice.

b. Payment Information

Silkyhaze supports most major credit cards. To ensure payment security, the billing address and cardholder name must match the credit card information. For areas where sales tax is required, the order will include applicable taxes.

Silkyhaze has no obligation to fulfill the product or service for the order until we successfully obtain payment authorization and verify the information. In some cases, we may verify the information before confirming the order.

c. Order Cancellation

You cannot cancel the order after it is submitted. However, you can still return the goods according to our return and exchange policy.

We may cancel all or part of your order and notify you of the reason by email in the following circumstances:

1. Insufficient product inventory;

2. Unable to verify payment information;

3. Unable to deliver to the address provided;

4. The system detects duplicate orders.

You will not be charged for any cancelled orders.

d. Return and Exchange Policy

You may apply for a return authorization within 30 days of receiving the product and return the product within 7 days of receiving the authorization. Special sale items are not returnable or exchangeable once sold.

If you wish to exchange the product, please also apply within 30 days of receiving the product and return it within 7 days of receiving the authorization. The returned product must be in the following condition:

1. Unwashed, unworn, and in good condition;

2. With original tags and packaging (if any);

3. Contains all original accessories.

Once we receive the return and confirm that the product is eligible, we will refund you according to the original payment method. The refund amount includes the product price and applicable sales tax, but does not include the original shipping fee (if applicable). Please note that only returns and exchanges of goods sent by the logistics method specified by us are accepted.

General Rules and Code of Conduct

As a prerequisite for using this website, you agree not to use this website for any purpose that violates laws, regulations or these Terms of Use.

This website is for personal, non-commercial use only, and you are responsible for all actions on this website, including all operations conducted through your account.

You may not submit or engage in any of the following:

1. Infringement of the rights of others: including but not limited to patents, trademarks, trade secrets, copyrights, privacy rights, publicity rights or other intellectual property rights;

2. Providing false or misleading information;

3. Posting illegal, threatening, harassing, abusive, defamatory, slanderous, fraudulent, obscene, offensive or privacy-invading content;

4. Uploading spam, unauthorized advertising or promotional information, chain letters;

5. Spreading viruses, malicious codes or other software programs that may interfere with the normal operation of the system;

6. Impersonating others, including Silkyhaze employees or representatives.

You may not:

1. Take any action that may impose an unreasonable load on our or third-party service providers’ systems;

2. Interfere or attempt to interfere with the normal operation of the website or its services;

3. Use any automated tools (such as spiders, crawlers) to crawl website content;

4. Collect personal information of other users, or violate any provisions in the Privacy Policy;

5. Bypass our technical measures to prevent unauthorized access;

6. Use our brand name, trademark, product name as meta tags or hidden text for search engine optimization;

7. Run auto-reply, mailing list or mass mailing system on the platform;

8. Use any tool to copy, crawl or index the content pages of this website.

Reverse Engineering and Content Modification Prohibited.

You may not directly or indirectly perform the following actions, unless expressly permitted by relevant laws:

1. Decompile, disassemble, reverse engineer or attempt to obtain the source code of this website or services;

2. Modify, translate or create derivative works;

3. Copy, rent, transfer or distribute the service content or rights provided by this website.

You must comply with all applicable local laws, national laws and international regulations.

Silkyhaze does not guarantee that any content or service will always be available through the Website, and has no obligation to continuously monitor the content of the Website. We reserve the right to remove or block any content, including content submitted by you, at any time and without notice. We are also not obliged to explain the reasons for removing or blocking content.

If you find any content that violates these Terms (such as illegal, abusive, harassing, fraudulent, spam, etc.), you are welcome to report it. Please note that reporting does not mean that we will take specific actions or remove the relevant content; we will judge and decide whether to take action based on the circumstances.

Third-party websites and services

The Website may contain links to third-party websites or resources, and you may also access the Website through third-party websites. These websites and resources are operated by third parties, are not affiliated with us, and are not under the control of Silkyhaze.

When you access any third-party websites or resources, you do so at your own risk. We are not responsible for the content, functions, accuracy, legality, suitability or any other aspects of these websites or resources. The inclusion of links to Silkyhaze on third-party websites does not mean that we endorse or have any partnership with such websites.

In addition, you acknowledge and agree that Silkyhaze is not responsible for any damage, loss or liability that may arise from your use of the content, goods or services provided by any third-party websites or resources.

Third-party service integration

To enhance your experience, we may provide features that integrate third-party services, such as social media account login or other online services. Before using these features, you may need to register or log in on the corresponding third-party platform.

By enabling these features, you authorize us to securely pass your login information to the third-party service provider when necessary to enable the relevant features.

Please note:

1. For information about how we collect, use, store and disclose information related to your use of these services, please refer to our Privacy Policy.

2. How third-party service providers use, store and disclose your information is subject to their respective privacy policies, and Silkyhaze is not responsible for the privacy practices or other actions of such third parties.

Content and License

All trademarks, service marks and trade names (collectively, “Trademarks”) displayed on this Website are owned by Silkyhaze or the relevant rights holders. You may not display, use or reproduce the Trademarks in any form, nor may you remove or alter any Trademark logo from any content provided on the Website without the prior written permission of Silkyhaze.

We grant you a limited, non-exclusive, non-sublicensable, non-transferable license to access and use the content of this Website for your personal, non-commercial use only. You may not use the content of the Website for any commercial purpose unless you obtain written permission from us or the relevant copyright/trademark holder. You are prohibited from selling, licensing, renting or otherwise exploiting any content on this Website for commercial purposes, or using such content in any manner that infringes the rights of any third party.

Although the content you submit to the Website remains your property, upon submission you grant us a worldwide, irrevocable, royalty-free, sublicensable and transferable right to use, including but not limited to the following purposes:

1. Use, copy, modify, distribute, display, sell, host, transcode, publicly communicate and otherwise exploit the content in connection with the Website, the Services and the business of Silkyhaze (including its successors and assigns);

2. Promote or distribute the Website or its derivative services in any media format and through any channel (including third-party websites);

3. Use and authorize others to use your content in the provision and promotion of the Services.

This grant does not affect your ownership or license rights in the content, and you may also license the content to other parties. You understand and agree that the content you submit may be publicly displayed and associated with you by your username or other identifying information.

Privacy and Security

We value your privacy and have taken reasonable technical and organizational measures to protect the personal information you provide from unauthorized access, disclosure or loss. However, please note that despite our best efforts, we cannot completely guarantee the security of information. By using the Website, you accept the risks that may arise from the disclosure of information. For more information, please refer to our Privacy Policy.

Copyright Notice

If you believe that any content on the Website infringes your copyright, please submit a written notice to Silkyhaze’s copyright agent that includes the following:

1. A signature (electronic or physical) of a person authorized to act on behalf of the copyright owner;

2. A specific description of the work that has been infringed;

3. A description of where the alleged infringing content is located on the Website so that we can find it;

4. Your contact information (address, telephone number, and email);

5. A statement that you have a good faith belief that the use is unauthorized;

6. A statement, under penalty of perjury, that the above information is true and that you are the copyright owner or authorized to act on the copyright owner’s behalf.

Notices that do not meet the above requirements may be deemed invalid.

Termination

We reserve the right to terminate your access to the Website at any time without notice, and all information in your account may be deleted at that time. You may also terminate your account at your own discretion by following the instructions on the Website. Any terms that should survive termination (such as proprietary notices, disclaimers, indemnity, and limitations of liability) will continue to be effective.

Disclaimer

The Website and its content are provided on an “as is” and “as available” basis. We disclaim all warranties, express or implied, including, but not limited to, warranties of merchantability, fitness for a particular purpose, or non-infringement. We also make no warranty that:

1. the website will be available at any time or location;

2. all defects or errors will be corrected;

3. the website does not contain viruses or harmful components;

4. your use of the website will meet your expectations.

Some jurisdictions do not allow the exclusion or limitation of implied warranties, so the above disclaimer may not fully apply to you.

Indemnification

You agree to indemnify and hold harmless Silkyhaze and its employees, contractors, directors, suppliers and representatives from any claims, losses, damages, liabilities and expenses (including reasonable attorneys’ fees) arising out of:

1. your use or misuse of the website;

2. content submitted by you;

3. your violation of these Terms of Use;

4. any infringement caused by you or others using your account.

We reserve the right to assume the exclusive defense and control of any such matter, in which case you shall assist us.

Limitation of Liability

To the maximum extent permitted by law, Silkyhaze and its officers, employees or agents shall not be liable for any direct or indirect losses arising from any of the following circumstances:

1. Errors or inaccuracies in the content of the website;

2. Unauthorized access, use or alteration of personal information;

3. Interruption or termination of website services;

4. Any viruses or malicious code transmitted through the website;

5. Any damage or loss caused by the use of the website content.

Electronic Communications and Notices

By using this website, you agree to receive electronic communications from Silkyhaze (including but not limited to notices, agreements, legal disclosures, etc.). We may make such notices by posting on the website. If you do not agree to receive notices electronically, you must stop using this website.

Applicable Law

These Terms of Use and all matters related to the use of this website shall be governed by English law, excluding the laws of other jurisdictions.

Integration and Severability

These Terms of Use and other policies on this website constitute the entire agreement between you and us and supersede all previous oral or written communications. If any part of these Terms is held invalid, the remaining parts will remain in full force and effect. Our failure to enforce any right under these Terms shall not be deemed a waiver of such right.

Contact Information

Company information: SPMWARE LTD

COPPER HOUSE 2X CHESTERFORD GARDENS, LONDON, ENGLAND, NW3 7DE

If you have any questions regarding these Terms, please contact: hello@silkyhaze.com