Last updated: June 12, 2025

Thank you for visiting Silkyhaze.com (“Silkyhaze”, “Website”, “we”, and “our”) and using our services (“Services”).

We take your privacy very seriously and understand that you may be concerned about how we collect, use, and disclose your personally identifiable information (“Personal Information”) when you visit our websites (collectively, the “Website”) and use the Services.

This Privacy Policy tells you what information we collect, how we collect it, and what we do with it. This Privacy Policy does not describe the information collection practices of other websites, including websites linked to or from the Website, or any other companies or individuals associated with the Services.

Please note that this Privacy Policy applies only to the Silkyhaze Website and its related Services and not to any other websites, even if they may be linked to or from the Website. Also, this Privacy Policy does not apply to any third parties or other companies and individuals associated with our Services.

Agreeing to the Terms of Privacy Policy

By visiting the Website and using the Services, you agree to this Privacy Policy and consent to the collection, use, and disclosure of information in accordance with this Privacy Policy. Our Terms of Use include and incorporate this Privacy Policy. If you do not agree to this Privacy Policy, you may not use the Website or the Services. When you submit your personal data to Silkyhaze, you consent to the collection, use and disclosure of your personal information in accordance with this Privacy Policy

Changes to the Privacy Policy

We reserve the right to modify this Privacy Policy at any time. If our practices change and affect your personal information, we will notify you of the changes by email or by posting a notice on the website. When Silkyhaze sends or posts a notice of changes to the Privacy Policy, you need to carefully review the new Privacy Policy feature to understand our procedures and practices. Any changes to this Privacy Policy will be effective immediately after such changes are posted. Please note that our right to use your personal information will be based on the Privacy Policy in effect at the time of any such use.

Information Collection

The personal information we collect is used to identify you and may include: your name, address, email address, telephone number, financial information, login credentials, password information, and details of transactions you conduct through our services.

We collect this personal information when you register an account on the Silkyhaze website, purchase products, upload or post content, use services, or visit the website. At the same time, we also record the content of communications between you and Silkyhaze regarding the website or services.

We collect this information for purposes including, but not limited to:

a.Verify your identity;

b.Personalize and improve our services;

c.Provide you with customer support and cooperation services;

d.Process and complete orders;

e.Manage your account;

f.Respond to your requests;

g.Identify you when you log in;

h.Send you useful information and marketing information;

i.Perform other purposes disclosed when collecting information.

By providing Silkyhaze with your email address, you agree that we use this email address to send service-related notices, including legally required notices (electronically instead of mailing), and may also include order confirmations, service updates, promotional information, etc.

In addition, we also collect certain non-personal information, which is usually automatically recorded by the server and may include your IP address, access time and date, browser type, source website, visited pages, uploaded content, comment behavior, and ordered products.

This non-personal information will be used for system maintenance, service analysis and optimization of website functions to help us continuously improve user experience.

Information Security

We will take commercially reasonable measures to protect your personal information from disclosure or unauthorized access. It is important for you to protect your password and computer from unauthorized access. If you are using a shared computer, be sure to log out after you are done. Silkyhaze is not responsible for data breaches caused by transmission errors, unauthorized access or third-party actions, or negligence or actions beyond Silkyhaze’s reasonable control. Silkyhaze does not guarantee that your personal information will not be accessed, leaked, altered or destroyed by breach of any of our physical, technical or managerial safeguards.

Information shared with third parties

In general, Silkyhaze will not sell or disclose your personal information to any third party unless it is reasonably necessary to provide services or operate our business.

We may share your information with third-party partners who provide support services for us. These services include but are not limited to: order fulfillment, logistics distribution, payment processing, marketing campaign support, website analysis, fraud prevention, data hosting and storage, etc. We only provide them with information to the extent necessary to perform the relevant services and take reasonable commercial measures to prevent them from using your personal information for purposes unrelated to the service. However, we cannot and do not guarantee that these third parties will not use or disclose your information without authorization.

Your personal information may also be disclosed or transferred in the following special circumstances:

a. Corporate changes: If Silkyhaze acquires, merges, reorganizes, or sells all or most of its assets, your personal information may be disclosed to the relevant successor as part of the transferred assets;

b. Legal compliance and rights protection: We may disclose your information when required or permitted by law, such as under a court order, legal process, or law enforcement request, or when necessary to protect the rights, property, or safety of Silkyhaze, our users, or other third parties;

c. Fraud prevention and risk management: We may share your information with other companies, financial institutions, or organizations to assist in credit risk assessment, fraud prevention, and other illegal activities.

In addition, we may use aggregated data related to you for statistical or service improvement purposes, or use de-identified information to analyze service usage, diagnose technical problems, optimize advertising, etc. In this process, your personal identity will not be identified, and your specific personal information will not be disclosed to third parties.

Please note that any information you voluntarily disclose in public areas of the website (such as comment areas, forums, etc.) is public content and may be viewed, collected, or used by other users. Please consider carefully before sharing your personal information.

Use of Cookies

Cookies help us personalize your Silkyhaze experience for you. We use cookies to track how customers navigate the Site and to enable us to provide you with personalized content. Cookies are small pieces of information sent to your computer when you visit a website to store and sometimes track information about your use of the Services. When you enter the Site, our web server sends cookies to your computer, which allows us to recognize your computer but not specifically who is using it. We know that the cookie information is about you by associating the identification number in the cookie with other customer information, such as when you log into the Site or use the Services. Some of the cookies used by our Services are provided by us and some are provided by third parties that provide services on our behalf.

Updating Your Information

You can review, correct and update your information by logging into the Site and making the appropriate changes in your profile. We may retain certain information as required by law or for necessary business purposes.

Third-Party Links

Silkyhaze is not responsible for the information practices employed by websites linked to or from the Site. Please remember that when you use a link to go from the Site to another website, Silkyhaze’s Privacy Policy is no longer in effect. Your browsing and interaction on any other website (including websites that have a link on this Website) is subject to that website’s own rules and policies. Please read those rules and policies before proceeding.

Children's Privacy Issues

People under the age of 18 are not permitted to use the Website or Services on their own, and therefore this Privacy Policy does not apply to their use of the Website. We encourage parents and legal guardians to monitor their children’s internet usage and to help enforce our Privacy Policy by instructing their children never to provide Personal Information through the Services. If you have reason to believe that a child under the age of 13 has provided Personal Information through the Services, please contact us and we will endeavor to delete that information from our databases.

International Users

Please note that we may transfer, store and process your Personal Information in countries outside of the United Kingdom. Your Personal Information may also be processed by our staff and third-party service providers and partners in those countries.

If we transfer your Personal Information out of the United Kingdom, we will rely on recognized transfer mechanisms, or any equivalent contracts issued by the relevant UK authorities, unless the data is transferred to a country that has been determined to provide an adequate level of protection.

Contact Us

If you have any questions about this Privacy Policy and/or any concerns regarding your Personal Data, please contact us at hello@silkyhaze.com.